Is Orthofill appropriate for you? Find out below!

Over 113,000+ happy customers & 175 000 gaps closed

It’s important that you familiarize yourself with the facts about Orthofill before you purchase. While most cases are treatable and have resulted in thousands of happy customers, there are situations where Orthofill is not suitable for your needs.

Treatable Cases With Orthofill

Gap size: 1.4 mm

Gap closed: 35 days

Gap size: 2.0 mm

Gap closed: 40 days

Gap size: 3.4 mm

Gap closed: 55 days

Gap size: 3.9 mm

Gap closed: 46 days

Treatment Questions Professionally Answered by Dentists

1. When do I get my order?

Receiving your order depends on your location. All of our shipments are made from Canada, therefore if you are from the United States, it would take 7 to 14 days, Canada would only take 5 to 7 days. Overseas shipments should take not more than a month and half depending on your location. Orders from India and the Middle East take time to arrive due to government security. *Disclaimer: The expected delivery date may vary depending on the number of holidays and weekends while the product is being shipped, as well as on some government security measures in your location.

2. When will you ship my order once I have completed my payment?

All orders have a processing time of 24 hours. You will also have to verify your address if we cannot find its official location. Please make sure that you updated your PayPal Information as this is the address that we will use to ship your order! Once your address is confirmed, our shipping department mails packages out to delivery on Mondays and Thursdays (EST).

3. Which shipping method does your company use?

All of orders are serviced through Postal Mail Services, such as Canada Post, USPS and other local postal services depending on your country.

4. Can we (the customer) ask for faster shipping, and just add the fee for the shipping cost?

Unfortunately, we cannot offer our customers the possibility to expedite their order.

5. Can I use the transaction ID on tracking the order?

Yes, your transaction ID is used to track your order status. You can track your order at the following link: https://www.orthofill.com/track-your-order This page allows you to find the date you ordered your package, the date your package is shipped and your package’s expected date of arrival. The transaction ID provided by us cannot be used to track your package by your post office.

6. Why is my order still on the “shipped” status? Can I track the exact location of my package?

We created a track your order feature for you to have an updated status of your order. Bear in mind that it is not associated with any shipping company.

7. Can I purchase even if I do not have a PayPal account or a Credit Card?

Unfortunately, we only accept PayPal and Credit Card as our payment method. You can easily create an account for free at PayPal.com and link your bank account to it if you do not own a credit card or a debit card.

8. Do you have a physical store?

Unfortunately, we don’t have any physical store located around the world. However, we ship worldwide for free.

9. Can you provide a tracking ID that we can use to track where my bands are exactly?

We cannot provide tracking ID since we are mailing the bands through post office. Using tracking IDs would triple the cost of our shipments. However, we give an estimated expected arrival date based on your location the moment your package left our office. In order to avoid having delays with your order, we recommend you to give us an address that your postal office acknowledges.

10. How do you verify my shipping address?

First, we get your shipping information from your PayPal account or the information that is associated with your credit card at the moment of your purchase. We compare this address with the records at the post office and with Google Maps so that your package does not return to us due to a mistake in your address information. Make sure to inform your post office that you will receive a package from us as well, as we often see returns from the post office for some customers because the post office was not aware and returned us the package.

1. Why does my teeth gap keep reappearing once I stop wearing bands?

Teeth can begin to separate for a number of reasons. These reasons include gum disease, severe night time grinding, hereditary bone structure, habits such as chewing fingernails or simple relapse after braces treatment. In addition, by nature teeth have a tendency to shift position, this is due to your bone structure changing as you age. Teeth will have a higher tendency to move if they don’t have a stable bite point of contact. To have the highest success rate of your treatment, you need to continue wearing the bands until your gap fully closes. Once it closes, you can ask your Orthodontist to glue a wire at the back of your teeth, just as your Orthodontist would at the end of a regular braces treatment.

2. Why does your band slide up everytime I wear it?

You should wear the band in the middle part away from the gums to minimize pain and avoid your band slip. To avoid having the band slide up, please wipe the teeth dry before placing the band. If the bands still do not stay, you can place two bands (first on your four round teeth, the second band put it the gap teeth directly).

3. Do Orthofill bands close my teeth gap permanently?

Orthofill bands help close your teeth gap without expensive braces or other expensive ways on getting rid of your gap. In most cases, Orthofill bands will close your gap permanently, however it can depend on your teeth muscles, jaw structure and other factors which will make the results vary. Once your gap is fully closed, we recommend that you go to your nearest Orthodontic Clinic or Dental Clinic and ask them to glue a retaining wire just as they do after a regular braces treatment. This will ensure permanent closure at a fraction of what braces would cost you if Orthofill does not permanently close your gap.

1. Is there a limitation to your money back guarantee policy?

Yes, overseas countries are not covered by our money back guarantee policy, if you have trouble with the delivery of your package or with the usage of the bands, please contact our customer support directly.

2. Why does my teeth gap reappear when you said it will close permanently after 30 days?

Orthofill bands help close your teeth gap without expensive braces or other expensive ways on getting rid of your gap. In most cases, Orthofill bands will close your gap permanently, however it can depend on your teeth muscles, jaw structure and other factors which will make the results vary. Once your gap is fully closed, we recommend that you go to your nearest Orthodontic Clinic or Dental Clinic and ask them to glue a retaining wire just as they do after a regular braces treatment. This will ensure permanent closure at a fraction of what braces would cost you if Orthofill does not permanently close your gap.

3. Will you send another set of bands if my teeth gap starts to reappear?

We do not give another set of bands for that reason, but please contact customer support to see if we can help you with your current situation.

4. Who can avail Money back Guarantee?

Customers who can avail the Money Back Guarantee policy are only those who purchased within 8 weeks (60 days). Bear in mind that if you already use half of your bands or more than half of your bands, you are not eligible to our Money Back Guarantee. We will only give you a full refund once we receive the bands back. Please contact our customer service to know the procedure of returning your bands to get your money back.

1. When do I get my order?

Receiving your order depends on your location. All of our shipments are made from Canada, therefore if you are from the United States, it would take 7 to 14 days, Canada would only take 5 to 7 days. Overseas shipments should take not more than a month and half depending on your location. Orders from India and the Middle East take time to arrive due to government security. *Disclaimer: The expected delivery date may vary depending on the number of holidays and weekends while the product is being shipped, as well as on some government security measures in your location.

2. When will you ship my order once I have completed my payment?

All orders have a processing time of 24 hours. You will also have to verify your address if we cannot find its official location. Please make sure that you updated your PayPal Information as this is the address that we will use to ship your order! Once your address is confirmed, our shipping department mails packages out to delivery on Mondays and Thursdays (EST).

3. Which shipping method does your company use?

All of orders are serviced through Postal Mail Services, such as Canada Post, USPS and other local postal services depending on your country.

4. Can we (the customer) ask for faster shipping, and just add the fee for the shipping cost?

Unfortunately, we cannot offer our customers the possibility to expedite their order.

5. Can I use the transaction ID on tracking the order?

Yes, your transaction ID is used to track your order status. You can track your order at the following link: https://www.orthofill.com/track-your-order This page allows you to find the date you ordered your package, the date your package is shipped and your package’s expected date of arrival. The transaction ID provided by us cannot be used to track your package by your post office.

6. Why is my order still on the “shipped” status? Can I track the exact location of my package?

We created a track your order feature for you to have an updated status of your order. Bear in mind that it is not associated with any shipping company.

7. Can I purchase even if I do not have a PayPal account or a Credit Card?

Unfortunately, we only accept PayPal and Credit Card as our payment method. You can easily create an account for free at PayPal.com and link your bank account to it if you do not own a credit card or a debit card.

8. Do you have a physical store?

Unfortunately, we don’t have any physical store located around the world. However, we ship worldwide for free.

9. Can you provide a tracking ID that we can use to track where my bands are exactly?

We cannot provide tracking ID since we are mailing the bands through post office. Using tracking IDs would triple the cost of our shipments. However, we give an estimated expected arrival date based on your location the moment your package left our office. In order to avoid having delays with your order, we recommend you to give us an address that your postal office acknowledges.

10. How do you verify my shipping address?

First, we get your shipping information from your PayPal account or the information that is associated with your credit card at the moment of your purchase. We compare this address with the records at the post office and with Google Maps so that your package does not return to us due to a mistake in your address information. Make sure to inform your post office that you will receive a package from us as well, as we often see returns from the post office for some customers because the post office was not aware and returned us the package.